My Role: Instructional Designer & Learning Architect | Tools Used: Articulate 360, Canva | Delivery: Multi-modal learning ecosystem for cross-industry application
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The Challenge
The Challenge
Industry analysis, including research from Harvard Business Review and the Association for Talent Development, indicates that much of corporate training fails to create sustained behavior change because it focuses on 'symptom fixes.'
This project demonstrates an alternative approach: a learning ecosystem engineered to install sustainable problem-solving capabilities by addressing root causes and preventing common methodology failures, like the tendency of tools like the 5 Whys to stop at human error rather than systemic causes.
The Solution
The Solution
This learning ecosystem embodies the methodology it teaches. While the content upskills teams in root cause analysis, the architecture itself demonstrates a more sustainable approach to L&D impact because the root cause is not always something we have the option or ability to address.
The Architecture as the Argument:
Symptom Fix: A course on root cause analysis.
Root Cause Fix: A workshop + scenario-based mini-course + manager reinforcement + job aids.
Core Components:
Guided Workshop: Builds foundational skills.
Branching Scenario Course: Application practice in a realistic business paradox (95% satisfaction vs. 35% churn).
Manager Reinforcement System: Tools to embed skills into team culture.
First Aid Kit: Seven job aids for immediate on-the-job application.
Experience the Workshop
Experience the Workshop
Take a few minutes to explore the slide deck below:
—Facilitator version available on Resources page.
My Process
My Process
Learner Personas
Learner Personas
Persona 1: Jessica, Project Manager
Pain Point: "My team keeps having the same meeting about the same problems every month."
Desired Outcome: A framework to break the cycle and create sustainable solutions.
Success Looks Like: 25% fewer fire drills and a more empowered team.
Persona 2: David, Marketing Team Member
Pain Point: "We talk in circles instead of making decisions."
Desired Outcome: A clear process to move from discussion to measurable action.
Success Looks Like: Reduced meeting time, increased implementation rate.
Design Approach & Learning Principles
Design Approach & Learning Principles
The methodology is the message. This learning ecosystem doesn't just teach root cause analysis—it embodies it. The architecture of the ecosystem itself is a working model of how to build sustainable L&D solutions.
Action Mapping: Focused on the behaviors of systemic problem-solving, not just conceptual understanding.
The 85/15 Rule: Emphasizes fixing broken systems (85%) over correcting people (15%).
Anticipating Methodology Failure: Counters the most common root cause analysis pitfall—misapplication of tools—by building in guidance, examples, and practice that address typical mistakes.
Sustainable Capability Building: Engineered to outlive one-off training through built-in reinforcement, job aids, and manager support.
Key Features:
Key Features:
Multi-modal delivery supporting varied learning preferences
Dual-path workshop design accommodating different time constraints
Integrated reinforcement system for sustained skill application
Job aids and tools for immediate workplace use
Manager support resources to sustain organizational capability
Projected Impact & Success Metrics
Projected Impact & Success Metrics
While this is a portfolio case study, the solution was designed with clear success metrics in mind:
Performance: Target 80% correct application of root cause analysis in scenario-based assessments.
Behavioral Transfer: 70%+ reported usage of the "First Aid Kit" job aids 30 days post-training, indicating integration into daily workflow.
Efficiency: Multi-format delivery designed for 90%+ completion rates across all components.
Business Impact: A targeted 25% reduction in time spent by teams on recurring operational issues within one quarter.
To translate these targets into business terms and support whoever owns project measurements and outcomes, I designed an Evaluation Planning Toolkit that calculates ROI, tracks evidence across a 90-day window, and outputs a scaling recommendation — giving stakeholders the data they need to assess program impact.
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